Contact Us
Have a question about one of our reviews, a suggestion for a casino we should cover, or feedback on how we compare PayID online casinos? We're here to help. This page explains the best way to reach the Australia Casino team and what to expect when you do.
Reach Us by Email
Email is the most reliable way to get in touch. Send your message to [email protected] and we'll aim to get back to you within 48 hours on business days. For complex enquiries — particularly those involving detailed review feedback or factual corrections — it may take a little longer, but every message is read.
What We Can Help With
We cover a broad range of topics across the site. Here are the most common reasons readers get in touch:
- Review feedback — If you've noticed something inaccurate or outdated in one of our casino write-ups, let us know. We take factual accuracy seriously and review corrections as a priority.
- PayID and payment questions — If you have a general question about how PayID deposits and withdrawals work at Australian-friendly casinos, we're happy to point you in the right direction.
- Bonus and offer queries — Bonus terms change frequently. If an offer on our site no longer matches what a casino is advertising, please flag it so we can verify and update.
- Responsible gambling concerns — If you or someone you know needs support, please visit our responsible gambling page for information on tools and support services available in Australia.
- Partnership and editorial enquiries — For commercial or editorial enquiries, email us with full details and we'll respond appropriately. Commercial arrangements do not influence how we rank or rate casinos.
- General site feedback — Suggestions on how we can make the site more useful for Australian players are always welcome.
What We Cannot Help With
We are an independent comparison and review site. We are not affiliated with any casino operator, and we do not have access to player accounts, transaction records or casino support systems. For account-specific issues — disputed withdrawals, bonus disputes or identity verification problems — you will need to contact the casino directly through their own support channels.
If you have a broader concern about how a casino operates, our about us page explains how our editorial process works and how we assess the casinos we feature.
Response Times
| Enquiry Type | Typical Response Time |
|---|---|
| Factual correction or review update | Within 48 hours |
| General question or site feedback | Within 48 hours |
| Commercial or partnership enquiry | Within 3–5 business days |
| Responsible gambling referral | Acknowledged same business day |
Keeping Our Reviews Accurate
Reader feedback is one of the most valuable inputs we have. Casino bonus offers, wagering requirements, PayID availability and withdrawal limits change regularly. If you spot a discrepancy between what we've published and what a casino is currently offering, telling us helps every reader who visits the page after you.
When reporting a potential inaccuracy, the more detail you can include — the casino name, the specific offer or figure, and where you saw the updated information — the faster we can verify and correct it.
Editorial Independence
Australia Casino operates as an independent comparison site. Our rankings are based on editorial assessment — covering areas such as licensing, game range, PayID support, bonus conditions and customer service — not on commercial relationships. You can read more about our approach on our about page. If you have concerns about how a specific casino is presented, we welcome that feedback.
Responsible Gambling
If you're concerned about your own gambling or that of someone close to you, please don't wait to get help. Our responsible gambling page lists Australian support services and explains the self-exclusion and spending-limit tools available at the casinos we review. You can also contact the National Gambling Helpline on 1800 858 858 — free, confidential and available around the clock.
We appreciate you taking the time to reach out. Whether it's a quick correction or a broader conversation about the site, we read everything that comes in. Email us at [email protected] and we'll be in touch.